Customers may request a refund if the product received is damaged, defective, incorrect, or significantly different from the product description on our website. To be eligible for a refund, the item must be unused, in its original condition, and returned in its original packaging along with all accessories, tags, manuals, and proof of purchase. Refund requests must be submitted within the specified return period after receiving the order. Requests submitted after the eligible period may not qualify for a refund.

Non-Refundable Items

Certain products are not eligible for refunds due to hygiene, safety, or product-specific reasons. These may include personalized or customized products, gift cards, digital products, downloadable content, clearance items, final sale products, intimate apparel, personal care products, opened consumable items, and any products marked as non-returnable at the time of purchase. Products that have been used, damaged by the customer, or returned without original packaging may also be ineligible for a refund.

Refund Process

To request a refund, customers should contact our customer support team with their order number, purchase details, and a clear explanation of the issue. In some cases, we may request photographs or videos of the product to verify the reported problem. Once your request has been reviewed and approved, you will receive instructions on how to return the item. After the returned product has been inspected and approved, your refund will be processed using the original payment method whenever possible.